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Reading: Caesarstone welcomes new Head of Customer Service for UK and ROI

Caesarstone welcomes new Head of Customer Service for UK and ROI

Caesarstone, the industry leader in premium surface design, is delighted to announce the appointment of Aisling Murrihy as the new Head of Customer Service for the UK and ROI. This pivotal role underscores the company’s unwavering commitment to delivering exceptional customer service.

Aisling brings over two decades of experience to Caesarstone, having worked with leading brands across various sectors, from Hermès and Anya Hindmarch to Agent Provocateur and Selfridges. Most recently, Aisling led customer service teams in the beauty and skincare market at L’Oreal, Medik8, and Charlotte Tilbury. Aisling’s passion for design, cultivated during her roles at the John Lewis Partnership, Apple, and sofa company Snug, aligns with Caesarstone’s vision of providing premium service alongside its recognised premium products.

Edward Smith, Managing Director at Caesarstone UK and ROI, expressed his enthusiasm about this strategic move, stating, “Aisling’s appointment as Caesarstone UK and ROI’s first Head of Customer Service is a critical step in our strategy to enhance customer satisfaction and service excellence. Over the past few months, we have made significant strides to ensure exceptional customer experiences, including new appointments in our retail, trade and housebuilder divisions, improvements in logistics and operations, and the implementation of new service solutions. Introducing a Head of Customer Service is the latest move in our ongoing dedication to ensuring our customers receive the best possible care.”

Smith continues, “Aisling’s extensive background and proven track record in leading customer service teams at luxury brands will be invaluable as we continue to grow and innovate in the UK and ROI market.”

Jon Stanley, VP of Marketing & Customer Service at Caesarstone UK and ROI, shared similar sentiments, saying, “I am delighted to welcome Aisling to the team and she brings with her fantastic experience and knowledge. Recent customer feedback confirms that we enjoy a solid reputation for having premium products. Aisling’s arrival will help us ensure that we have a premium service proposition to match”.

About Caesarstone
Established in 1987, Caesarstone is a global leader in premium surfaces, specialising in sustainable products that blend exquisite design with superior durability. The company’s award-winning, multi-material portfolio of over 100 colours features designs ranging from nature-inspired, marbled whites to hushed, tactile greys that look and feel like concrete – each of which are years in the making.

Caesarstone delivers timeless beauty with functional resilience, providing surface solutions for a vast range of indoor and outdoor applications, including kitchen worktops and bathroom vanities. Crafted to last, all of its residential surfaces come with a Lifetime Warranty, giving customers added peace of mind that their investment will stand the test of time, even in the most high-traffic areas. Paralleling its class-leading products, Caesarstone UK are committed to providing the very best service on the market, cultivating an exceptional customer experience throughout each design journey.

Since being a surface industry pioneer, Caesarstone has expanded its offering, and is now present in more than 50 countries worldwide.

Caesarstone has earned ISO 14001 (environmental management standard) ISO 9001 (quality management standard), and NSF (public health and safety) certification. The company also has third-party verified Declare label and Environmental Product Declaration (EPD) status, and has released an update to its first Environmental, Social and Governance (ESG) Report, which was created according to GRI, SASB, and UN SDGs standards.

Caesarstone UK is headquartered in London and serves fabricators, kitchen studios, housebuilders, architects and designers and consumers across the UK, supported by a further distribution centre in Manchester. In 2023, the company further expanded its operations with the opening of a new Irish warehouse and distribution centre, located just outside Dublin.

Caesarstone London
Unit 3, Navigation Park
Morson Road, Enfield, EN3 4NQ, London, UK

Caesarstone Manchester
Unit 38, Wheel Forge Way, Trafford Park
Ashburton Point, Stretford, Manchester M17 1EH

Caesarstone Ireland
Unit 7 Horizon Logistics Park,
Harristown, Co. Dublin, K67 A3Y0

020 8216 6100
[email protected]